POSITION:   Membership Manager

REPORTS TO:  General Manager – Membership & Community

DEPARTMENT:  Membership & Community


OBJECTIVE:  Coordinate the management of all HFC Membership processes, 
including the delivery services and products to compliment and support Membership recruitment and retention.

Reporting directly to the GM, Membership & Community, you will take ownership of all Membership processes and the delivery of services to compliment and support Membership recruitment and retention. You will be available for direct communication with members and act at all times as the primary ambassador for Membership.

You will be responsible for marketing and promotional activities, analysing Membership data and managing the day to day operations of the department.

Other responsibilities include;

• Manage the content and integrity of member profiling data within the Pivotal Membership database. Use database information to research and analyse Membership data to support recruitment and retention strategies

• Identify and action marketing activities and promotional campaigns working with the Communications Manager, coordinated through e-newsletters, web, press & print, radio & television advertising.

• Research and identify Membership opportunities, while maintaining value proposition, and prepare proposals for new products and services in conjunction with overall strategic plan.

• Work closely with the GM Membership & Community & COO in budgeting and analysing the financial outcomes of Membership products. Maintain control of designated budgeted expenditure and work towards meeting and surpassing targets.
• Manage the direct reports of the department including undertaking annual performance reviews, identifying training requirements, overseeing workflows and all other performance management

• Coordinate and oversee the annual Membership renewal process

• Maintain and build relationships with preferred suppliers

• Perform all relevant reporting requirements

• Coordinate personal required for Membership areas on game days

• Undertake other associated duties consistent with responsibilities of the position

This role will suit a hands-on individual who has at least 2 years experience in a similar role. You will have sophisticated communication skills coupled with a highly developed customer service outlook.

SELECTION CRITERIA

Essential

  • Demonstrated ability and experience in product sales and marketing preferably in the leisure/sports industry

  • Strong customer service/interpersonal skills with the ability to liaise with stakeholders at all levels of business including professional sport people and senior managers

  • Demonstrated “hands on” approach

  • Intermediate computer literacy and competency

  • Ability to lead a team and maintain a flexible approach in a team environment

Desirable

  • Interest and/or knowledge of AFL and club marketplace

  • Exposure to Pivotal or similar membership software


REMUNERATION

$70,000 - $90,000 (all inclusive salary commensurate with experience)

Please apply via email to Mr. Greg Cook - General Manager Membership & Community at gregc@hawthormfc.com.au by 14th January 2008.